At LuxuroStore, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy to make the process easy and hassle-free.
1. Return Policy
- Eligibility for Returns: We accept returns on products within 14 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
- Non-Returnable Items: Certain items are non-returnable, including:
- Opened or used perfumes, skincare, and health products (for hygiene reasons).
- Sale or clearance items.
- Return Process: To initiate a return, please contact our customer support team at support@luxurostore.com with your order number and the reason for the return. Our team will guide you through the return process and provide you with the necessary return instructions.
2. Refund Policy
- Refund Eligibility: If the product meets the return criteria, we will issue a full refund to your original payment method once we receive and inspect the returned item.
- Refund Processing Time: Refunds will be processed within 5-7 business days after we receive the returned product. Please note that the refund may take additional time to appear on your payment statement depending on your bank or payment method.
- Shipping Costs: Shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a mistake on our part (such as receiving a damaged or incorrect item).
3. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact our customer support team immediately at support@luxurostore.com. We will arrange for a replacement or a full refund, including any shipping costs.
4. How to Return an Item
To return an item, please follow these steps:
- Contact us at support@luxurostore.com with your order number and the reason for the return.
- Our customer support team will provide you with the return instructions.
- Package the item securely in its original packaging.
- Ship the item back to us within 14 days of receiving it.
- Once we receive the item, we will inspect it and process your refund.
5. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product and place a new order for the item you desire.
6. Contact Us
If you have any questions regarding our return and refund policy or need assistance with a return, please contact our customer support team:
